{"id":3813,"date":"2022-04-08T11:35:45","date_gmt":"2022-04-08T11:35:45","guid":{"rendered":"https:\/\/www.dogchef.com\/?page_id=3813"},"modified":"2025-11-24T14:14:51","modified_gmt":"2025-11-24T14:14:51","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.dogchef.com\/en\/terms-and-conditions","title":{"rendered":"General Terms And Conditions For The Online Sale Of Products"},"content":{"rendered":"
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General Terms And Conditions For The Online Sale Of Products<\/h2>\n<\/div>\n\n
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Article 1 \u2013 General Provisions
1.1. Fresh Chef SRL, with registered office located at Avenue Eug\u00e8ne Godaux 26, 1150 Brussels, BE 0650 765 476, trading also under the business name(s): Dog Chef and Cat Chef and from the following geographical address: Wolfshaegen 2A, 3040 Huldenberg (the Seller), sells products (the Products) online, as described in more detail on its website. Unless otherwise indicated by the Seller, the Seller may be contacted at +32 2 808 25 19 and hello@dogchef.be.
1.2. Unless otherwise agreed to in writing and subject to the mandatory provisions of the applicable law, these general terms and conditions (the T&C) shall apply to each order placed by the Buyer (the Order) and to all sales contract for Products concluded between a Buyer (the Buyer) and the Seller (each individually referred to as a Contract).
The Seller reserves the right to modify these T&C. The Seller shall inform the users of the Dog Chef website and the Buyers by publishing a notification on this page. By continuing to use the Dog Chef website or to order Products even after the modification of these T&C, the Buyer accepts the new T&C that substitute the previous version.
1.3. These T&C apply to both professional buyers and consumers. For the purposes of these T&C, a consumer is any person acting for purposes not related to their professional activities.
1.4. If the Buyer is a professional buyer, the terms and conditions of the Buyer are expressly excluded, even if they are sent at a later date.
1.5. Placing an Order implies the acceptance of these T&C.
1.6. The use of the website dogchef.com, dogchef.be, dogchef.fr, dogchef.lu, catchef.com, catchef.be or any other extension, by a user can only be accepted if the user is at least 13 years old. If the User is younger than eighteen years old, they may use the website only under the supervision of a parent or legal guardian. Any person younger than 13 years old cannot use the Dog Chef or Cat Chef website. The Seller reserves the right to ask any user of the Dog Chef or Cat Chef website to provide proof of their age. The Seller may block access to any user if it finds that this latter does not meet the criteria mentioned above.<\/p>\n<\/div>\n\n

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Article 2 – Orders
2.1. An Order is an offer made by the Buyer to the Seller for the purchase of the product(s) specified in the Order. The Seller may send an order confirmation message that confirms that it has received the Buyer\u2019s Order and contains the details of the Buyer\u2019s Order (the Order Confirmation). Unless expressly stated in the Order Confirmation, such Order Confirmation is simply an acknowledgment of the Order and does not confirm that the Seller has accepted the Buyer\u2019s offer for the purchase of the Product(s)..
2.2. Only the Seller can accept the Buyer\u2019s Order and conclude a Contract with the Buyer once the Seller confirms such Contract. This Contract confirmation may be given in writing before or at the moment when the Product(s) is\/are sent or may be deduced from the delivery of the Product(s) to the Buyer.<\/p>\n<\/div>\n\n

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Article 3 \u2013 Price, invoice and payment<\/p>\n<\/div>\n\n

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3.1. Independently of the prices and promotions that the Buyer may have seen on the Seller\u2019s website or in the Seller\u2019s catalogues at any given moment, the prices are those published on the website at the moment when an Order is placed. The Seller shall verify the announced price to avoid unintentional substantial errors during the processing of the Order. If the correct price of a Product is higher than the price published on the website at the moment an Order is placed, the Seller may cancel the Order or inform the Buyer of the correct price and invite the Buyer to place a new Order at the correct price.
3.2. Unless expressly indicated otherwise, all prices are in EUR with VAT and other taxes included. The prices include all shipping costs. Other fees may apply in the event of additional services requested and confirmed by the Buyer.
3.3. In the event of Products ordered to be delivered outside the country from where the products are being shipped, the Buyer may be subject to import fees and duties that shall be collected once the package reaches the destination specified by the Buyer and such duties cannot be predicted by the Seller. All custom duties shall be borne by the Buyer.
3.4 If the Buyer requests an invoice or if they are a business, the Buyer accepts that they shall receive an electronic sales invoice.
3.5. Payments must be made online by credit card or any other accepted payment method via the payment platform made available on the Seller\u2019s website. Payments are immediately due and payable when an Order is placed. If a payment authorised by the Buyer when an Order is placed is subsequently cancelled, all fees and expenses incurred by the Seller for the collection of outstanding payments (including, without limitation, all reasonable lawyer fees, expert fees, legal costs and other procedural costs) shall be borne by the Buyer.
The Seller may agree to issue to the Buyer an invitation to pay that is payable by bank transfer within the payment deadline indicated on the invitation to pay (unless otherwise indicated, at the latest 7 days after the relevant delivery). In this case, all fees and expenses incurred by the Seller for the collection of outstanding payments (including, without limitation, all reasonable lawyer fees, expert fees, legal costs and other procedural costs) shall be borne by the Buyer. All payments made by the Buyer must first be used to pay any legal and extrajudicial costs and any interests incurred and will be deducted from the oldest invitation to pay in circulation, even if the Buyer mentions, on the payment, that the payment concerns a later invitation to pay.
If the Seller issues an invitation to pay to the Buyer and the Buyer does not pay the invitation to pay within the agreed payment deadline, the Seller may consider the Contract terminated. In this case, the Seller shall have no obligation to deliver the Products, or, if the Products have already been delivered, the Buyer shall be liable for the concerned amount as well as for the late payment compensation established below.
3.6. Without prejudice to the Seller’s rights, any payment request that remains unpaid on the due date will, after a free reminder sent to the consumer with an additional 14-day period as provided by the economic law code, bear compensation as follows: \u2022 1\u00b0 late payment interest, equal to the reference rate increased by eight percentage points, as provided in Article 5, paragraph 2, of the law of 2 August 2002 on combating late payment in commercial transactions. This interest is calculated on the outstanding amount; and \u2022 2\u00b0 a fixed compensation amounting to: o a) 20 euros if the outstanding balance is equal to or less than 150 euros; o b) 30 euros, plus 10% of the amount due for the portion between 150.01 and 500 euros, if the outstanding balance is between 150.01 and 500 euros; o c) 65 euros, plus 5% of the amount due for the portion above 500 euros, with a maximum of 2000 euros if the outstanding balance exceeds 500 euros. These amounts are intended to cover, on the one hand, the late payment interest on the debt, and on the other hand, all amicable debt collection costs.
Article 3bis \u2013 Subscriptions
3bis.1. Subscriptions are computerized services that allow Buyers to receive the Food products for their dog(s) and\/or cat(s) at regular and automatic intervals.
Subscriptions may be configured with the assistance of the Seller\u2019s website. The client may manage his subscription(s) in the \u201cMy Account\u201d section. In particular, he can modify or delete dates, modify or delete Products, modify or delete any subscriptions, and update his credit card.
As a result, the Buyer remains solely responsible of the dates and quantities of every subscription.
3bis.2. The subscription shall have an indefinite duration. Nevertheless, the parties may terminate the subscription at any moment via the client account (www.dogchef.com et\/or www.catchef.com) if the Buyer is the one terminating the subscription, or by email to the Buyer if the Seller is the one terminating the subscription. The cancellation via the customer account or email notification shall terminate immediately the subscription, although any Order Confirmation that have already been sent shall be honoured by the Seller and paid by the Buyer (unless this is cancelled by the Buyer within the 24 hours of the Confirmation email of the order).
A few days before each date of expiry, the subscribed Buyer shall receive an Order Confirmation to warn him about his next delivery. The Products that are part of the subscription, plus any additions made to the basket during this period, as eventually modified by the Buyer within 24 hours from the delivery of the Order Confirmation, will then be transformed into a binding order and the Buyer\u2019s bank card will be charged (or an invitation to pay by bank transfer shall be sent, when applicable) and the Products will be shipped.
Exceptional delivery delays remain possible, and they shall be the responsibility of the carrier. The Seller cannot be held liable with respect to this issue.
3bis.3. When the subscribed Buyer uses the payment platform on the Seller\u2019s website through his credit card or domiciliation, he authorises the Seller to charge the Buyer\u2019s card\/account for the amount of the Products included in the subscription a few days before the scheduled delivery date. The subscribed Buyer who has opted to pay by any other payment method shall receive an invitation to pay in the Order Confirmation and\/or on the Dog Chef website. An invoice may be issued at the express request of the Buyer. The Seller shall not be obliged in any way, at its sole discretion, to deliver any order that is not paid by the Buyer before the scheduled delivery date.
3bis.4. If a Buyer purchases a subscription for a Product that is under promotion at the moment of the subscription, the promotion shall be applied for the duration of the relevant promotion. For any subsequent deliveries, the subscribed Buyer shall be charged the normal (non-promotional) price of the Product. If a promotion occurs during the subscription, the Buyer shall benefit from said promotion only at the discretionary assessment of the Seller.
3bis.5. The Seller reserves the right to modify the price(s) of the Product(s) during the full duration of the Buyer\u2019s subscription. Nevertheless, the Buyer will then have the right to immediately terminate his subscription and any Order Confirmation that may be in progress shall be equal to the effective price before the price modification established by the Seller.
3bis 6. The Seller reserves the right to terminate a Buyer’s subscription and\/or any commercial relationship with them, at any time, at its sole discretion.<\/p>\n<\/div>\n\n

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Article 3ter \u2013 Vouchers, Discount Codes, Gift Certificates
3ter.1. The Seller may offer gift certificates, discount codes and other types of vouchers that must be activated by email so that the Buyer may receive the products of the Seller. The vouchers will no longer be valid once they have been used on the website.
3ter.2. Any meals offered or discounts proposed are meant to give new clients the opportunity to try out the Seller. Unless expressly indicated otherwise, for example in the event of a discount aimed at existing clients, the discount codes and vouchers apply only to new subscriptions\/purchases to the Seller. If you already have a subscription or are already client, you cannot exchange the discount code or voucher. A discount code can be used only once per household. Only one account per household is authorised.
3ter.3. The Seller shall determine freely if a person may benefit from a free meal or a discount and may limit the conditions or the duration in order to avoid any abuse. We may conduct checks by household in order to avoid any abuse concerning the free meals or the discounts. We may determine if you can benefit from a discount on the basis of the data used for an actual or recent contract, specifically your name, phone number, delivery address, email address and payment method.
3ter.4. Unless expressly stated otherwise, certain products or services may be excluded from the discount, in particular products subject to a premium and products subject to a one-off additional charge.
3ter.5. The discount codes and the vouchers can be used only once on the Seller\u2019s website. The discount codes and the vouchers cannot be combined with other offers, nor can they be exchanged for cash. It is also important to know that certain discount codes are valid only for certain types of specific products. Notwithstanding any contrary provision, any percentage reduction will be applied to a maximum amount of 500 euros including VAT, even if the relevant order amount exceeds this.
3ter.6. Any attempt at fraud or any other unauthorised act will be documented and shall entail the refusal of the offered trail period,reduction codes or any other promotion. The Seller is within its rights to revoke or invalidate any discount code and voucher if it deems it necessary and this, for any reason whatsoever.
3b.7. Except for any other contrary formulation, if the Customer benefits from the \u00absatisfied or refunded\u00bb action : (i) this action will always concern the first trial box(never any other order) in the case of a subscription or on a discovery pack if offered, excluding any extras that may be added (snacks, boosters, etc.) (ii) the Customer will have a maximum of 30 days from the reception of the trial box or discovery box to request a refund (after that, the refund will be rejected), and (iii) the refund of the trial box or discovery box will be excluded if the customer has received the second order of his subscription or any other order.<\/p>\n<\/div>\n\n

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Article 3quater \u2013 Fraud
3quater.1. The Seller reserves the right to examine all accounts that it suspects are engaged in inappropriate or fraudulent activities.
3.quater.2. The Seller reserves the right to block or terminate your order, your subscription or your account following an inappropriate or fraudulent activity.
3.quater.3. In the event of a reasonable suspicion of fraud, attempted fraud, or proven fraud \u2014 including but not limited to the abusive use of promotional offers, discount codes, benefits from third-party platforms (cashbacks, affiliate programmes, etc.), or abusive refund requests \u2014 the Seller retains full discretionary power regarding the handling of the trial box.
In this respect:
\u2022 the Seller is never required to refund the trial box, even in the event of a request made before delivery;
\u2022 the Seller may decide, at its sole discretion, to deliver the trial box without refund, notwithstanding any contrary provision herein;
\u2022 the \u201csatisfied or refunded\u201d right cannot be invoked in such a context, even after delivery.
The Seller also reserves the right to suspend or cancel any order or subscription, deactivate any customer account and refuse any new order in case of fraud, attempted abuse or manipulation (including via affiliate programmes or cashback platforms), without any indemnity or compensation.<\/p>\n<\/div>\n\n

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Article 3quintus \u2013 Standard and Dog Chef Club subscriptions<\/p>\n<\/div>\n\n

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  1. Dog Chef Club subscribers receive free monthly access to an online veterinarian via WhatsApp, limited to a maximum of 15 minutes. This service is intended to answer nutritional questions and does not constitute a veterinary consultation. Dissemination of these exchanges is strictly prohibited.<\/li>\n<\/div>\n\n
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  2. Dog Chef Club subscribers receive a free snack or dietary supplement per order, limited to once every four weeks. Selection of the snack or supplement is at the discretion of Dog Chef.<\/li>\n<\/div>\n\n
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  3. Dog Chef undertakes to use its best efforts to ensure priority delivery for Dog Chef Club customers. All available delivery time slots will be offered without additional cost.<\/li>\n<\/div>\n\n
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  4. A dedicated telephone line providing priority customer support is available for Dog Chef Club subscribers. Dog Chef undertakes to respond to calls as quickly as possible but cannot be held responsible in case of overload or unforeseen events.<\/li>\n<\/div>\n\n
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  5. Dog Chef Club subscribers automatically benefit from a permanent 5% discount on all extras offered by Dog Chef. This discount applies for the entire subscription period.<\/li>\n<\/div>\n\n
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  6. Dog Chef reserves the right to adapt or modify the benefits associated with the Dog Chef Club subscription during the test phase and to revert a client back to Standard level at any time. In such case, the client will automatically be charged at the Standard rate, lower than the Dog Chef Club rate.<\/li>\n<\/div>\n\n
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  7. All the benefits mentioned above are granted per customer account, not per dog. When the term “each order” is used, it refers to each regular scheduled delivery through the subscription.
    Article 3sexies \u2013 Dog Chef \u201cPAWS\u201d Loyalty Program<\/li>\n<\/div><\/ol>\n<\/div>\n\n
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    3sexies.1. General
    The Seller offers a free loyalty program called \u201cPAWS\u201d (the \u201cPAWS Program\u201d), available to any customer with an active account who has made at least one purchase on the www.dogchef.com website. Participation in the PAWS Program is automatic upon account creation and first order.
    3sexies.2. Earning PAWS
    Members of the PAWS Program can accumulate loyalty points (\u201cPAWS\u201d), only from the date of the launch of the program, as follows:<\/p>\n<\/div>\n\n

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    • Standard purchases: 3 PAWS per euro spent (excluding delivery fees).<\/li>\n<\/div>\n\n
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    • Extras: 1 additional PAWS per euro spent if the order includes at least one extra (total of 4 PAWS per euro).<\/li>\n<\/div>\n\n
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    • Automatic payments: 1 additional PAWS per euro if the order is paid automatically (e.g. credit card).<\/li>\n<\/div>\n\n
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    • Special activities: PAWS may be earned by completing specific actions (e.g. purchase 3 snacks, refer friends, purchase boosters\u2026). These are listed in the \u201cEarn Extra PAWS\u201d section of the customer account and are subject to change.
      No PAWS are earned on delivery fees.
      3sexies.3. Using PAWS
      PAWS can be redeemed for free extras or discount vouchers, according to the reward list in force at the time of redemption. Only one discount voucher may be used per order, but it can be combined with a free extra paid with PAWS. The available points balance and available rewards can be viewed at any time in the customer account.
      3sexies.4. Validity of PAWS
      PAWS automatically expire one year after being earned, with no option for rollover or compensation. Upcoming expirations are visible in the customer account.
      3sexies.5. Modifications and exclusions
      The Seller reserves the right to modify, suspend, or terminate the PAWS Program or its conditions at any time without prior notice. Changes will be communicated via the Seller\u2019s website.
      PAWS:<\/li>\n<\/div>\n\n
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    • are non-refundable and non-redeemable for cash;<\/li>\n<\/div>\n\n
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    • cannot be transferred to another account or customer;<\/li>\n<\/div>\n\n
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    • will be deducted if an order is cancelled.
      3sexies.6. Fraudulent or abusive behavior
      In case of fraud, system circumvention or abuse (e.g. creating multiple accounts to gain repeated rewards), the Seller reserves the right to revoke any wrongly acquired PAWS, deactivate the loyalty account, and terminate the purchase agreement if necessary.
      3sexies.7. Contact
      For any questions about the PAWS Program, please contact us via email: hello@dogchef.com.
      Article 3sept \u2013 discretionary right
      3sept.1. When a customer requests a refund for an order \u2014 including the refund of the trial box \u2014 the Seller is never obliged to grant a refund, and retains full discretionary power in this respect.
      3sept.2. When a refund is granted by the Seller, it only covers the amount actually paid by the customer, after deduction of any financial advantage the customer may have received through:
      \u2022 a cashback platform,
      \u2022 an affiliate programme,
      \u2022 a discount or reduction from a third-party partner,
      \u2022 or any other form of monetary advantage directly or indirectly linked to the order concerned.
      The refund amount is automatically adjusted to deduct the value of any cashback, discount or benefit received, in order to avoid any undue gain.
      3sept.3. The customer may never simultaneously combine:
      \u2022 a financial advantage coming from a third party (cashback, affiliated reduction, etc.), and
      \u2022 a full refund or equivalent benefit.
      The refund is therefore always adjusted to neutralise any combination.
      3sept.4. The customer expressly acknowledges that the Seller may verify the existence of any cashback or equivalent advantage obtained by the customer through third-party platforms, and automatically offset\/deduct it when calculating any potential refund.
      Article 4 \u2013 Information supplied by the Seller
      4.1. If a Product is not available at the moment an Order is placed, the Seller may inform the Seller and cancel the Order. In this case, the Buyer will not be charged for the Products.
      4.2. The Seller will make its best efforts to meet the delivery date agreed upon with the Buyer.
      4.3. The Seller shall endeavour to supply the Buyer with information that is accurate and up to date concerning the Products. The Buyer is responsible for consulting the information on the Products\u2019 packaging, labels, notices and the instructions supplied with the Product for their use.<\/li>\n<\/div><\/ul>\n<\/div>\n\n
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      Article 5 \u2013 Right of Withdrawal
      Without prejudice to the right of a Buyer who has subscribed to a subscription to cancel this subscription at any time before each Order Confirmation, considering the perishable nature of the Product(s) and in accordance with the applicable legislation, the Buyer does not have a right of withdrawal after the first delivery of the Product(s). However, the Buyer may withdraw from their subscription within 14 days following the day of delivery of their first box (by email \u2013 the Buyer may, if they wish, use the form attached at the end of the general terms and conditions, or via the \u201ccancel subscription\u201d button on their account). Their subscription will then be terminated. After this 14-day period, they may also cancel their subscription at any time in accordance with Article 3bis of these general terms and conditions.
      Article 6 \u2013 Liability
      6.1. To the extent permitted by law, the Seller\u2019s liability for any claim for damages arising out of or in connection with the Products or their use shall be limited to the amount of the price paid by the Buyer corresponding to the last delivery of Products to the Buyer.
      6.2. In addition, to the extent permitted by law, the Seller shall only be liable for its wilful misconduct and gross negligence, and only for damages that are directly and immediately related to the performance of the Contract between the Seller and the Buyer. In no event shall the Seller be liable for any indirect damage (including, but not limited to, loss of income, loss of profits or other consequential or incidental damages).
      6.3. The Products offered comply with the Belgian legislation in force. The photographs of the Products are not contractually binding. The Seller reserves the right at any time and without notice to add or remove Products from its catalogue. The Seller shall not be held liable for the non-performance of the concluded contract in the event of stock shortage or unavailability of the Product. In addition, the customer undertakes to respect the conditions and precautions for use of the Products, as stipulated on the packaging or in the product sheets detailed on the dogchef.com and\/or catchef.com website. The Seller cannot be held liable for damages of any kind that may result from misuse of the items delivered to the Buyer.
      6.4. The Products offered by the Seller are destined for dogs and cats who are in good physical health. The Seller assumes no responsibility regarding the suitability of the Product(s) for the particular situation of the dog or cat consuming the Product(s). It is the Buyer\u2019s responsibility to consult his veterinarian in order to validate the diet of his dog(s)\/cat(s) and to confirm that the dog(s) can consume the Product(s). The Buyer will also follow the development of his dog(s)\/cat(s) that consumes the Product(s), with the assistance of his veterinarian. The Seller assumes no responsibility in this respect.
      Article 7 \u2013 Delivery of Products, risk and ownership
      7.1. If the Buyer is a professional entity, the delivery of the products is performed by EXW Ex Works (Seller\u2019s premises) and the risks pass onto the Buyer upon delivery, unless the parties agree in writing on another Incoterm or different delivery terms.
      If the Buyer is a consumer, the risk passes to the Buyer (i) when the Buyer or a third party appointed by the Buyer takes possession of the Products, or (ii) if the Seller is responsible for the shipment of the Products to the Buyer, the risks relating to the Products are borne by the Seller until the Products have been delivered to the Buyer, unless the Buyer appoints a third party or a carrier who takes over the Products on behalf of the Buyer, in which case the risks relating to the Products pass to the Buyer upon delivery of the Products to the third party or carrier.
      7.2. The Seller shall inform the Buyer of the hour of the delivery of the Products once this becomes reasonably possible.
      7.3. The Buyer must take all necessary steps to ensure that the delivery will take place; otherwise, he shall be responsible for the costs incurred by the Seller.
      7.4. The Products remain entirely and exclusively the property of the Seller until the Buyer has paid in full the order for the Products (including principal amount, costs and interests) even if they have been delivered to the Buyer.
      Article 8 \u2013 Inspection of the Products
      8.1. The Buyer must inspect the Products once they are delivered and must notify the Seller of any alleged defects of the Product in accordance with this clause:
      If the Buyer is a professional entity and not a consumer (i.e., any person acting for purposes not related to their professional activities), the Buyer must notify any visible defect by registered letter to the Seller within three (3) work days following the delivery date of the Products. If the Buyer is a consumer and not a professional, the Buyer must notify the Seller of any defect within two months from the date the Buyer discovered the defect in the Products. The Seller may be held liable for defective Products for a period of two years from the delivery of the Products.
      8.2. The notification of alleged defects does not affect the Buyer\u2019s obligation to pay for the Products.
      8.3. The Buyer must store all Products that it considers as defective unambiguously away from all other product.
      8.4. If the Buyer has informed the Seller in accordance with these general terms and conditions about a defect in the Products and it is established that the Products are defective, the Buyer may choose to have the Products repaired or replaced free of charge, unless one of the options is impossible or entails disproportionate costs for the Seller compared to the other option; alternatively, the Seller may refund the portion of the price already paid. Furthermore, the following applies: a. If the Buyer is a professional, the repair or replacement of the Products, or the refund of the price, must be the sole remedy of the Buyer for defective Products. The Buyer has no right to claim additional indirect damages. b. If the Buyer is a consumer, the Seller will always strive to repair or replace the Product as far as reasonably possible and without prejudice to the consumer’s right to claim damages in accordance with applicable law.<\/p>\n<\/div>\n\n

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      Article 9 \u2013 Confidentiality and Intellectual Property
      9.1. The Buyer must keep confidential all commercial, technical and business information and know-how acquired from the Seller.
      9.2. The Seller has not verified if the intellectual property rights of third parties may be breached because of the sale or use of the Products and the Seller cannot be held responsible for any loss or damage suffered by the Buyer following the breach of the intellectual property rights of a third party. The Buyer expressly assumes all risks of intellectual property infringement that may arise as a result of his purchase and\/or use of the Products.
      9.3. Unless otherwise indicated by the Seller, the Seller does not under any circumstances transfer a licence on an intellectual property right relating to the Products, their compositions and\/or applications, the Seller\u2019s logos, marketing material, website content or any other information or documentation made available by the Seller. Buyer may not use data collection and extraction tools, robots or similar data to extract substantial content from Seller\u2019s website and extract or re-use parts of the content of Seller\u2019s website without Seller\u2019s express written consent.
      Article 10 \u2013 Sub-contracting and assignment
      10.1. The Seller can, at any moment, transfer or subcontract, wholly or in part, the performance of the Contract or may assign or transfer, wholly or in part, its rights or obligations under the Contract to a third party.
      10.2. The Buyer does not have the right to assign or transfer his rights or obligations under the Contract, wholly or in part, to a third party without the prior written agreement of the Seller.
      Article 11 \u2013 Termination
      11.1. Subject to the applicable law, the Seller has the right to terminate its Contract with the Buyer, with immediate effect, by sending a written notification, without a judicial intervention being necessary, without being required to pay damages and interest, and without prejudice to any other recourse to which the Seller may be entitled by virtue of the applicable law if (i) the Buyer becomes insolvent, defaults on payments, declares bankruptcy, is declared bankrupt or has initiated a liquidation or legal organisation procedure or any other similar procedure, as well as in the face of any facts that belie the insolvency of the Buyer; if (ii) the Buyer has committed multiple serious and repeated violations of his obligations under these T&C; or if (iii) there has been an important change in the management, the financial position or the ownership of the Buyer. If the Contract is terminated, all debts of the Buyer towards the Seller become automatically and immediately due. In addition, the Seller reserves the right to terminate a Buyer’s subscription and\/or any commercial relationship with them, at any time, at its sole discretion.
      11.2. Neither party shall be liable to the other party for any breach of the Contract to the extent that the performance of the Contract has been delayed, hindered or prevented by an event completely beyond the control of the defaulting party (force majeure). The Buyer is not entitled to request the termination of the Contract or to claim damages in the event of force majeure.
      11.3. If the continuous performance of the contractual obligations by a party to the Contract becomes excessively burdensome because of an event that is beyond the reasonable control of this party and whose consequences cannot be reasonably be avoided or surmounted (hardship), the parties are obligated, within a reasonable period of time starting from the invocation of this hardship clause, to negotiate alternative contractual provisions that allow them to reasonably mitigate the consequences of the unforeseeable event. If the parties are unable to reach an agreement on these alternative contractual provisions, each party has the right to terminate the contract.
      Article 12 \u2013 Severability
      If a provision of the Contract is deemed illegal, null, invalid or unenforceable pursuant to the laws of any jurisdiction, the provision shall be void only within the limits of this unenforceability or invalidity, and this shall not affect the legality, validity or enforceability of the rest of the Contract in this jurisdiction. Furthermore, the legality, validity and enforceability of the Contract as a whole shall not be affected in other jurisdictions.
      Article 13 \u2013 Privacy Policy
      The Buyer expressly agrees to the appended Privacy Policy.
      Article 14 \u2013 Dispute Resolution \u2013 Applicable Law \u2013 Competent Jurisdiction
      14.1. All disputes between the Seller and the Buyer are subject to the exclusive jurisdiction of the competent courts in the district where the registered office of the Seller is located.
      14.2. The Contract shall be governed and must be interpreted in accordance with Belgian law, at the exclusion of the Vienna Convention of 1980 concerning the international sale of goods.
      Impressum
      Company Name: Fresh Chef SRL
      Address: 26 Avenue Eug\u00e8ne Godaux, 1150 Brussels, Belgium
      Phone: +32 2 808 25 19
      Email: hello@dogchef.com
      Company Number: 0650765476
      NACE Code: 10.920 (Manufacture of pet food)
      VAT Number: BE0650765476
      Publication Director: Alexandre Cardon
      Site Hosting: Amazon Web Services EMEA SARL
      Host Address: 8 AV JOHN F KENNEDY L 1855, LUXEMBOURG LUXEMBOURG
      Host Phone: NA
      Data Protection Officer: Alexis d\u2019Oultremont
      WITHDRAWAL FORM TEMPLATE
      You can fill out and return this form by email (or mail if you prefer) if you wish to withdraw from your Dog Chef subscription. For your information, you can also send a simple email requesting cancellation, or cancel your subscription directly in your Dog Chef account via the “cancel subscription” button.
      \u2022 To the attention of Dog Chef, Fresh Chef SRL, 26 Avenue Eug\u00e8ne Godaux, 1150 Brussels, hello@dogchef.com
      \u2022 I\/We () hereby notify you of my\/our () withdrawal from my Dog Chef subscription.
      \u2022 1st order received on
      \u2022 Name of consumer(s):
      \u2022 Email used by the consumer on dogchef:
      \u2022 Address of consumer(s):
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      (*) Cross out what does not apply.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

      General Terms And Conditions For The Online Sale Of Products Article 1 \u2013 General Provisions1.1. Fresh Chef SRL, with registered office located at Avenue Eug\u00e8ne Godaux 26, 1150 Brussels, BE 0650 765 476, trading also under the business name(s): Dog Chef and Cat Chef and from the following geographical address: Wolfshaegen 2A, 3040 Huldenberg (the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"pagetype":[],"acf":[],"yoast_head":"\nGeneral Terms And Conditions For The Online Sale Of Products - Dog Chef<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dogchef.com\/en\/terms-and-conditions\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms And Conditions For The Online Sale Of Products - Dog Chef\" \/>\n<meta property=\"og:description\" content=\"General Terms And Conditions For The Online Sale Of Products Article 1 \u2013 General Provisions1.1. 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